Technical Product Manager (f/m/x) - Haematology

Supports the technical management of the haematology product portfolio across EMEA, handling second-level support, resolving technical issues, and conducting training. Collaborates with global stakeholders to ensure product performance and knowledge transfer.

## Responsibilities

• Handle second-level technical support service requests across the EMEA region
• Analyze and resolve technical issues remotely and at customer sites
• Monitor products throughout their lifecycle to identify recurring issues and improvement opportunities
• Prepare and conduct technical training courses for service and support teams
• Assist customers and stakeholders in using instrument-specific software solutions
• Contribute to technical escalations and complaint handling with affiliates and headquarters
• Prepare and maintain technical documentation, guidelines, and support materials
• Collaborate with internal and international stakeholders for technical service and knowledge exchange

## Requirements

• Degree in Medical Technology, Biomedical Engineering or a comparable technical field
• Skills: Medical engineering principles, Electrical engineering principles, IT systems, Software applications, Haematology diagnostics, Customer orientation, Communication skills, Problem-solving, Collaboration, Proactive learning mindset, Fluent English

## Nice to have

• Skills: Additional language skills